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Complete Help Center

Master Dukaantech POS with comprehensive tutorials, step-by-step guides, and expert support for every feature

Getting Started

Complete beginner's guide to Dukaantech POS

1. Account Setup

Create your restaurant account and configure basic settings

Step-by-step:
• Register at dukaantech.com
• Verify your email address
• Complete restaurant profile
• Add your first outlet
• Configure business hours

2. Menu Setup

Add your restaurant's menu items and categories

Step-by-step:
• Create food categories
• Add menu items with prices
• Set up item variants (size, type)
• Configure modifiers (extras)
• Upload item images

3. First Order

Process your first customer order

Step-by-step:
• Open a new shift
• Create a new order
• Add items to cart
• Process payment
• Generate receipt

POS Operations Tutorial

Master the core POS functions step by step

Order Management

Creating a New Order

1. Click "New Order" button
2. Select order type (Dine-in, Takeaway, Delivery)
3. Choose table number (for dine-in)
4. Add customer details (optional)
5. Start adding menu items

Adding Items to Order

1. Browse categories or search items
2. Click on item to add to cart
3. Select variants (size, type) if available
4. Add modifiers (extras, special requests)
5. Adjust quantity if needed

Order States

• NEW: Order just created
• IN_KITCHEN: KOT sent to kitchen
• SERVED: Food served to customer
• BILLED: Bill generated

Payment Processing

Generating Bill

1. Ensure order is in "SERVED" state
2. Click "Generate Bill"
3. Review order total and taxes
4. Apply discounts if needed
5. Bill is created in "OPEN" state

Payment Methods

• Cash: Enter amount received
• Card: Process card payment
• UPI: Scan QR or enter UPI ID
• Wallet: Digital wallet payment
• Other: Custom payment method

Split Payments

1. Select "Split Payment" option
2. Choose payment methods
3. Enter amounts for each method
4. Confirm total matches bill amount
5. Process all payments

Inventory Management

Complete guide to managing your restaurant's inventory

Categories

Creating Categories:
1. Go to Menu → Categories
2. Click "Add Category"
3. Enter category name
4. Add description (optional)
5. Upload category image
6. Set display order
7. Save category

Menu Items

Adding Items:
1. Go to Menu → Items
2. Click "Add Item"
3. Select category
4. Enter item name & description
5. Set base price
6. Mark as Veg/Non-Veg
7. Upload item photo
8. Set availability

Modifiers & Variants

Setting Up Modifiers:
1. Go to Menu → Modifiers
2. Create modifier groups
3. Add individual modifiers
4. Set prices for each modifier
5. Assign to menu items
6. Set minimum/maximum selection

Shift Management

Learn how to manage daily shifts and track sales

Opening a Shift

Step-by-step Process:

1. Login to your POS system
2. Select your outlet
3. Click "Open Shift"
4. Enter opening cash amount
5. Confirm shift opening
6. Start taking orders

Important Notes:

• Only one shift can be open per outlet
• Opening cash is tracked for reconciliation
• All orders are linked to the current shift
• Shift data is used for daily reports

Closing a Shift

Step-by-step Process:

1. Complete all pending orders
2. Count actual cash in drawer
3. Click "Close Shift"
4. Enter actual cash amount
5. Review shift summary
6. Confirm shift closure

Cash Reconciliation:

• System calculates expected cash
• Compare with actual cash counted
• Variance is automatically calculated
• All transactions are recorded

Kitchen Operations (KOT)

Streamline your kitchen workflow with Kitchen Order Tickets

What is KOT?

Kitchen Order Ticket (KOT) is a system that automatically sends order details to your kitchen staff, ensuring accurate and timely food preparation.

1

Order Created

Customer places order at POS

2

KOT Generated

System creates kitchen ticket

3

Kitchen Receives

Printed ticket sent to kitchen

4

Food Prepared

Kitchen staff prepares order

KOT Features

Automatic Printing

KOTs are automatically printed when orders are confirmed

Station Routing

Route orders to specific kitchen stations

Order Tracking

Track order status from kitchen to service

Custom Templates

Customize KOT layout and information

Reports & Analytics

Understand your business performance with detailed reports

Sales Reports

Available Reports:
• Daily sales summary
• Hourly sales breakdown
• Payment method analysis
• Tax collection report
• Discount analysis
• Export to PDF/Excel

Top Selling Items

Item Analysis:
• Best selling products
• Revenue per item
• Quantity sold
• Category performance
• Seasonal trends
• Profit margins

Shift Reports

Shift Analysis:
• Shift performance
• Cash reconciliation
• Staff productivity
• Order count per shift
• Average order value
• Variance tracking

Troubleshooting

Common issues and their solutions

Printer Not Working

Solutions:
• Check printer connection
• Verify printer settings
• Restart printer service
• Check paper and ink levels
• Test print function

Payment Processing Error

Solutions:
• Check internet connection
• Verify payment gateway settings
• Try different payment method
• Contact payment provider
• Process as cash payment

Slow Performance

Solutions:
• Clear browser cache
• Close unnecessary tabs
• Check internet speed
• Restart the application
• Contact support if persistent

Frequently Asked Questions

Can I use Dukaantech POS offline?

Yes! Dukaantech POS works offline. You can continue taking orders even without internet connection. All data will sync automatically when you're back online.

How do I backup my data?

Your data is automatically backed up to secure cloud servers. You can also export reports and data manually from the Reports section.

Can I customize the receipt format?

Yes! You can customize receipt templates, add your logo, change fonts, and modify the information displayed on receipts.

How do I add multiple outlets?

Go to Settings → Outlets → Add Outlet. Each outlet can have its own menu, pricing, and settings while sharing the same account.

Is my data secure?

Absolutely. We use bank-grade encryption and secure cloud infrastructure to protect your data. All transactions are encrypted and we never share your data with third parties.

Need More Help?

Our expert support team is available 24/7 to help you succeed with Dukaantech POS

Phone Support

Call us for immediate assistance

+91 98765 43210

Email Support

Send us detailed queries

support@dukaantech.com

Live Chat

Chat with our support team

Available 24/7

Contact Support Schedule Training

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