· 7 min read
Coaching From POS Signals: Voids, Comps, and Ticket Times
Your POS already records storylines—voids after fire, comps after complaints, long ticket times on certain tables. Use those signals for coaching, not surveillance theater.
Pick one metric per week
Overloading staff with dashboards helps no one. Focus on void rate or average table time, share the team average, and celebrate movement.
Context beats blame
High comps might mean new menu items or training week. Ask what happened before assuming intent.
Private feedback, public wins
Correct in private; praise in line-up when someone improves a measurable habit.