· 8 min read
Split Payments, Refunds, and a Clean Audit Trail
Guests split checks and change their minds—that is normal. What should not be normal is mystery discounts at month-end. Tie every adjustment to a person, a reason code, and a receipt so finance and the floor share the same story.
Roles and approvals
Limit who can comp, void, or refund above a threshold. Managers should authenticate in view of the guest when exceptions happen—transparency beats suspicion.
Reason codes you actually review
Use a short list: kitchen error, guest dissatisfaction, training, marketing. Monthly, scan counts by code. If “other” grows, your list is wrong.
Receipts and signatures
Card refunds should print or email proof. For cash, note the drawer and shift. Audits become boring—which is the point.