· 7 min read
Cashier and Service KPIs: Daily Pulse, Weekly Trends
You do not need twenty dashboards. Pick a handful of service metrics—ticket time, average check, void rate—and review them on a rhythm the team can expect.
Daily: exceptions only
Scan for outliers—sudden void spikes, payment errors, unusually long table times. Fix process before people.
Weekly: trends
Compare same weekday to last month. Seasonality and local events show up here.
Tie KPIs to actions
Each metric should have an owner and a next step. If nobody owns it, stop reporting it.